Terms and Conditions
Bear Card Disclosure
Mercer University offers, as a service to students, faculty and staff, a debit card system - Bear Card - on the campus of Mercer University. The purpose of this system is to provide safety and security to cardholders by eliminating the necessity to carry cash for services available on campus.
Bear Card - Account Holder's Liability for Unauthorized Purchases
If a University identification card containing the Bear Bucks account is lost or stolen, the Bear Bucks account holder is responsible for no more than $50 in unauthorized card purchases provided the card is reported as lost or stolen, within two days after learning of the loss or theft, to one of the following offices: The Office of Auxiliary Services, The Bursar's Office, The Mercer University Police Department or Mercer Food Services. Once the card is reported as lost or stolen, the Bear Bucks account will be deactivated.
If the Bear Bucks account holder fails to report an unauthorized card purchase within 60 days of transmittal of a statement, the account holder's liability for unauthorized purchases may have no dollar limit.
Bear Card Misconduct
Bear Cards are non- transferable and a misuse fee of $50.00 will be charged to your student account should you voluntarily give your card out to another individual. Additiona misconduct includes, but is not limited to:
A. Failure of a student to carry their Mercer identification cards at all times or to allow anyone else to use their identification card.
B. False Identification. Using an ID in any form that is forged, altered, or otherwise intends to establish the false identity of a student. It includes knowingly using a fake ID to obtain access to events and/or resources or to purposely provide a false identity verbally.
C. Identity Theft. Deceptively using another student, non-student, or faculty/staff member’s identification to access resources on or off campus, which includes ID cards, credit cards, email addresses, passwords, etc.
D. Unauthorized Representation. Unauthorized representation is when a student or organization falsely uses an emblem, name or falsely claims membership or affiliation with an organization such as any benevolent, fraternal, social, humane, or charitable organization which is entitled to the exclusive use of that name or emblem. This includes, but is not limited to, wearing badges, buttons, paraphernalia, logos as well as the unauthorized use of letterhead, symbols or hand gestures associated with the organization being falsely represented.
Notification Procedure for Lost or Stolen Cards or Unauthorized Use
Notice of lost or stolen cards or unauthorized card use should be reported immediately to one of the following offices: The Office of Auxiliary Services, The Bursar's Office, The Mercer University Police Department or Mercer Food Services. The Mercer University Police Department is open 24 hours a day and may be reached by calling (478) 301-2970.
Notice may be given at one of the above offices in person, by phone or in writing.
Disclosure of Accounting Information to Third Parties
The University will disclose information to third parties about the account holder's account or transfers made only:
(1) in order to comply with court orders or other applicable laws, or (2) if the account holder gives written permission.
Documentation of Account Activity
If the point of sale terminal is equipped to provide a receipt, the account holder will receive a receipt at the time of purchase. The account holder will also receive a monthly statement detailing the Bear Bucks account activity for the preceding month. If no activity has occurred, a statement will be sent at least quarterly.
University's Liability for Failure to Credit Deposits
If we do not complete a deposit credit to the account holder's account within a reasonable period of time, or in the correct amount according to our agreement with you, we will be liable, to the extent permitted by Georgia state law, for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
- If circumstances beyond our control - such as fire or flood - prevent the crediting of the cardholder's account, despite reasonable precautions that we have taken.
- If, through no fault of ours, there is a delay in transferring data from one University computer system to the Bear Card computer system.
Deposits received in the Bursar's Office prior to 3 p.m. will be credited the same day; deposits made after 3 p.m. will be credited the next business day. A $50 charge will be assessed and the Bear Bucks account deactivated upon the receipt of a returned check.
Under normal conditions, you will not be able to overdraw your Bear Bucks account. If, under certain unusual circumstances, an insufficient funds condition might occur, this insufficient condition must be cleared within three working days and is subject to charge of $5. If the condition is not cleared, the insufficient funds amount, including any penalty charges, will be billed to the cardholder's student account and must be cleared prior to registration for the next school term or receipt of grades.
Withdrawals of cash will not be allowed except at graduation or official withdrawal from Mercer University. Refund requests must be submitted in writing to the Office of Auxiliary Services. Refunds are processed when the account balance is $25 or more. Refunds will be mailed to the last known address of the cardholder within 30 days.
Error Resolution Procedures
The Office of Auxiliary Services should be contacted immediately if a discrepancy with a transaction appears on their Bear Card Statement and if more information is needed about a specific transaction. The account holder is responsible for notifying the Office of Auxiliary Services no later than 60 days from the date of the Bear Card statement on which the disputed transaction appears. Contact the Office of Auxiliary Services by calling 478-301-2929 or in writing at 1400 Coleman Avenue, Macon, Georgia, 31207-0001. Please provide the following information:
- 1. Account holder's name and ID number
- 2. A description of the disputed transaction and an explanation of the discrepancy
- 3. The amount of the transaction
An account holder verbally disputing or requesting information may be required to submit additional information in writing within 10 days.
The account holder will be provided results of the discrepancy investigation within 10 business days of notifying the Office of Auxiliary Services. Any erroneous charge will be credited promptly to the account holders Bear Bucks Account. If more time is needed to complete the investigation, we may take up to 45 days. If 45 days are needed to complete the investigation, the disputed transaction will be credited to the Bear Bucks account within 10 business days. The account holder will have use of the money until the investigation is complete. If the account holder is asked to dispute the transaction in writing and written notification is not received by the Office of Auxiliary Services within 10 business days, the account may not be credited for the disputed amount. The Office of Auxiliary Services will provide a written explanation if the investigation proves the transaction to be accurately charged. The accountholder may request copies of documents used to determine the investigation results.
a. In order to use your Bear Card for banking you must have a checking account with Wells Fargo. You must contact Wells Fargo to link banking services to your Bear Card. For more information, visit www.wellsfargo.com/jump/college/Mercer.
b. To link banking services to your Bear Card call 1-800-869-3557, or visit a nearby Wells Fargo banking location.
c. By linking Wells Fargo banking services to your Bear Card you agree to the terms of the Wells Fargo Banking Card Agreement. You promise to review this Agreement (available at any Wells Fargo banking location) prior to using your Bear Card for banking. Future changes to the Agreement will apply to all cards in circulation and in use at the time you acquired and linked banking services to your Bear Card.
d. If your linked card is lost or stolen, you must contact Wells Fargo immediately by calling 1-800-869-3557.
e. There will be no reversals of PIN-based Wells Fargo checking account transactions authorized by the Cardholder. These transactions will be considered final once they are initiated.
Notice of lost or stolen cards or unauthorized card use should be reported immediately to one of the following offices:The Office of Auxiliary Services, The Bursar's Office, The Mercer University Police Department or Mercer Food Services. The Mercer University Police Department is open 24 hours a day and may be reached by calling (478) 301-2970.
Notice may be given at one of the above offices in person, by phone or in writing. Replacement fee is $35.00 effective July 1, 2020.
Bear Cards contain internal components. Please handle with care. Damage to your card other than normal wear and tear (holes, water, pet damage, etc.) will result in a $35 Replacement Fee effective July 1, 2020.
If your linked card is lost or stolen, you must contact Wells Fargo immediately by calling 1-800-869-3557.