Multi-Factor Authentication

Multi-Factor Authentication: Getting Started


Authenticate to the MU SSO page

 Specify the device / method for security verification

  • Mercer University highly recommends users should select the “Mobile App” option (located in the drop-down menu) and “Receive notifications for Verification” when adding additional security.
  • Click the blue “Set Up” button to complete configuration. Do not click “Next” until you complete the mobile app set up.

Configure your mobile app  

  • Important: If not already completed, open your mobile device, go to the App Store and look for ‘Microsoft Authenticator’.
  • Download and install this app (it’s free) to your mobile device. You must have the mobile app installed prior to proceeding to the next steps.
  • You will also need to open the Additional Security Verification on a separate device (laptop, tablet, or PC).  Please use your “” to log in, and you will be redirected to the Single Sign-On page.
  • Once signed-in to the verification page, choose the verification option of “Notify me through the app,” then check the “Authenticator app or token” check box, and select “Set up Authenticator app” to display a personalized QR code, as well as further instructions.
  • When first downloading the Microsoft Authenticator app, you will be prompted to “Log in without an ID” or “Skip,” select “Skip”
  • Click the ‘+’ in upper right-corner of mobile app to add a new account.
  • Choose the option for ‘Work or School account’.
  • Next, the Microsoft Authenticator app will activate your device’s camera (you may need to click allow to do so).  Position the device to capture/ ‘scan’ the provided QR code on your other device, then click the ‘Next’ button on the ‘Configure Mobile App’ webpage.

Confirming successful device registration

  • Once your device has been successfully registered, you should now see the following status “Additional security verification” and the “Set up” button is now grayed-out.
  • Click the “Next” button to proceed to the final step and this should prompt a verification approval on your mobile app.
  • Please input your cell number after choosing the country code as a back up option.
  • Proceed to save your updates.

Confirming alternative phone number

  • Add an additional layer of security to your account by adding phone verification to your password. Note: It is not recommended that you use your mobile device number. Rather use your office or home number.
  • The telephone number entered in ‘Step 3: In case you lose access to the mobile app’ will be used by the security verification process if ever you lose access to your mobile app/device.
  • You can also call the Auxiliary Service Office at 478.301.2929 for assistance with accessing your MFA-protected account without your registered mobile device.