Bear Bucks FAQs

Bear Bucks Basics

  • Bear Bucks are funds that an eligible Mercer Transact user adds to their Credential for use on campus, at select off-Campus Restaurants, and Grubhub.
  • Funds are added by the user through the Auxiliary Services website, kiosks located in the Macon or Atlanta Libraries, or the Auxiliary Services Offices on the Macon or Atlanta campus.
  • Bear Bucks balance will remain on the card each semester until a zero balance is reached. Refunds on deposits are not permitted unless a student graduates or withdrawals from Mercer University.  
  • Financial Aid can be transferred to the Bear Card account. Keep in mind refunds are not permitted so only transfer what you will be using on campus. Students MUST have a mobile credential in place prior to initiating a transfer. Transfer form can be found in the My Mercer student portal under "self help center". Please contact the Office of the Bursar for additional informaiton if needed. Auxiliary Services does not manage Financial Aid transfers. 

 

Refund Policy

  • Refunds may be issued to students who have graduated or withdrawn from the University and have no active financial holds. The minimum requirement for these requests is a balance of $25.00.  
  • Students transitioning from Undergrad programs to Graduate programs are not elidable for refunds.
  • Refunds can take anywhere from 2 to 6 weeks to be received by the requestor. 

 

To request Bear Card refund:

  1. Complete Form W-9 
  2. Attach the form to an email to auxserv@mercer.edu
  3. In the email include your MUID#, your full name, and a complete address to mail the check.